Legal Notice & Terms of Service
Last updated: 14 July 2026 - Version 2026-07-14
1. Service provider identity
In compliance with Art. 10 of Ley 34/2002 (LSSI-CE), the following information identifies the service provider responsible for this website. These terms govern all use of the HolaGranada website at https://www.holagranada.com and all services provided by HolaGranada.
- Trading name: HolaGranada
- Legal name: Jensen Technologies SL
- NIF / CIF: ESB18987875
- Registered address: Calle Granada 21, 18008 Granada, Spain
- Contact email: hello@holagranada.com
- Website: https://www.holagranada.com
"Client" or "you" means any individual or organisation that uses this website or engages HolaGranada services. By using this website or engaging our services, you confirm that you are at least 18 years of age and have the legal capacity to enter a contract.
2. Registration details
Jensen Technologies SL is a Sociedad Limitada incorporated under Spanish law.
3. Services provided
HolaGranada provides English-speaking relocation consulting and support services to individuals and families moving to Granada, Spain. Services include:
- Rental property search and shortlisting
- Student accommodation search
- Property buying support and coordination
- Arrival and administrative orientation (NIE, empadronamiento, bank account, utilities)
- Ongoing local support and local-knowledge concierge
HolaGranada is not a registered estate agent (agente de la propiedad inmobiliaria), law firm, immigration adviser, tax adviser, surveyor, or financial adviser. No regulated professional licence is required for the activities conducted by Jensen Technologies SL. Where regulated professional services are required, clients are referred to qualified third-party professionals.
4. Engagement and service agreement
A service engagement begins when both parties sign a written service agreement (or, for lower-value introductory services, when payment is received and we confirm the booking in writing by email). The service agreement sets out the specific scope, deliverables, timeline, and fees.
No verbal or implied contract exists. Enquiries through the website are not a binding offer or acceptance by either party.
5. Fees, invoicing, and VAT
All fees are confirmed in the written service agreement before any work begins. Invoices are issued in euros (EUR) by Jensen Technologies SL (NIF ESB18987875).
VAT treatment depends on the client's status and location:
| Client type | VAT treatment |
|---|---|
| Business or organisation registered for VAT in another EU member state | Reverse charge - no Spanish IVA is charged. The client self-accounts for VAT in their country at the applicable rate. The client's VAT registration number must be provided at the time of invoicing. |
| Business or individual outside the European Union | No VAT - the service is outside the scope of EU VAT when supplied to a recipient outside the EU. |
| Individuals and businesses in Spain or other EU countries without a VAT number | Spanish IVA at 21% is charged and itemised on the invoice. |
These rules reflect the applicable Spanish and EU VAT legislation as understood at the time of writing. Jensen Technologies SL reserves the right to correct invoicing if the wrong VAT treatment was applied in good faith.
Payment is due within the number of days stated on the invoice. Late payment may incur statutory interest in accordance with Ley 3/2004 de Medidas de Lucha Contra la Morosidad.
6. Cancellation and right of withdrawal
Consumer statutory withdrawal right: If you are a consumer (a private individual acting outside of your trade, business, or profession) and you purchase a service remotely or off-premises, you have a statutory right under EU Directive 2011/83/EU (implemented in Spain via RD Legislativo 1/2007, TRLGDCU, as amended by Ley 3/2014) to withdraw from the contract without giving reasons within 14 calendar days of the date the contract was concluded.
Services commenced before the withdrawal period expires: If you expressly request that service delivery begins before the 14-day withdrawal period has expired, you acknowledge that your right to withdraw is extinguished once the service has been fully performed. If you withdraw after partial performance has begun, you will be charged a pro-rata amount proportional to the services delivered up to the date of withdrawal.
To exercise your withdrawal right: notify us in writing (email to hello@holagranada.com) before the 14-day period expires. We will confirm receipt within two working days and process any eligible refund within 14 days of receiving the withdrawal notice.
Business clients: the statutory consumer withdrawal right does not apply to businesses or self-employed professionals acting in the course of their trade. Cancellation terms for business clients are as agreed in the service agreement.
7. Refunds
Refunds outside of the statutory withdrawal period are at our sole discretion. We will consider refund requests where service delivery has been materially delayed or failed for reasons within our control. Refunds will not be issued for services already delivered.
Where a refund is agreed, it will be processed to the original payment method within 14 days.
8. Client obligations
To allow us to deliver services effectively, you agree to:
- Provide accurate, complete, and up-to-date information when requested.
- Respond to communications within a reasonable time.
- Attend scheduled calls or appointments, or give at least 24 hours notice if you need to cancel or reschedule.
- Provide us with the documents, authorisations, or approvals needed to carry out agreed tasks on your behalf.
- Not use our services or this website for any unlawful purpose or in any way that infringes the rights of third parties.
Repeated missed appointments or failure to provide required information may delay your service. We reserve the right to suspend or terminate a service agreement if these obligations are materially breached, subject to reasonable notice.
9. No guarantees on outcomes
We provide good-faith, best-effort relocation support. We cannot guarantee specific outcomes including, but not limited to:
- Securing a particular property, at a particular price, or within a particular timeline.
- Approval of visa, residency, or administrative applications.
- Availability of appointments at government offices.
- The actions or decisions of third-party landlords, banks, or public authorities.
Our role is to support, coordinate, and advocate on your behalf. We are not liable for outcomes that depend on the decisions of third parties outside our control.
10. Third-party professionals
Where we refer you to or assist in coordinating with third-party professionals (lawyers, architects, surveyors, tax advisers, translators, healthcare providers, and others), those professionals are independent of Jensen Technologies SL. Any agreement you enter into with a third-party professional is directly between you and them. We are not a party to those agreements and accept no liability for their advice, conduct, fees, or professional standards.
Referrals are made in good faith based on our local knowledge. We do not receive financial incentives from referred professionals unless disclosed in writing.
11. Subscriptions and ongoing services
Where we offer subscription or retainer-based services, the specific terms (billing cycle, minimum term, notice period for cancellation) are set out in your service agreement. Subscriptions continue until cancelled in accordance with the notice period stated in that agreement. We will provide at least 30 days notice of any material change to subscription pricing or terms.
12. Limitation of liability
To the fullest extent permitted by applicable law, Jensen Technologies SL's total liability to you for any claim arising out of or in connection with these terms or our services shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, consequential, or punitive loss, including loss of profit, loss of data, or loss of opportunity, even if we have been advised of the possibility of such loss.
Nothing in these terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under Spanish or EU mandatory law.
13. Intellectual property
All content on this website - including text, images, logos, graphics, and code - is the property of Jensen Technologies SL or its licensors and is protected by Spanish and EU intellectual property law. Reproduction, distribution, or modification of any content without prior written permission is prohibited.
All content we create and deliver to you as part of our services (guides, checklists, reports, templates) is provided for your personal use only. You may not reproduce, distribute, or resell it without our prior written consent.
Third-party photography and imagery used on this site is licensed from the respective rights holders. Licences are on file.
14. Links to third-party websites
This website may contain links to external websites. Jensen Technologies SL is not responsible for the content, accuracy, or privacy practices of any linked site. Links do not imply endorsement.
15. Complaints handling
If you are unhappy with any aspect of our service, please contact us in the first instance at hello@holagranada.com. We will acknowledge your complaint within 2 working days and aim to resolve it within 15 working days.
If your complaint is unresolved, consumer clients in Spain may contact the local consumer office:
OMIC - Oficina Municipal de Informacion al Consumidor de Granada (Ayuntamiento de Granada)
You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr for cross-border disputes.
16. Applicable law and jurisdiction
This legal notice and these terms are governed by Spanish law. Any dispute that cannot be resolved amicably shall be submitted to the courts of Granada, Spain, without prejudice to any mandatory consumer-protection jurisdiction available to you under EU law.
17. Changes to these terms
We may update these terms from time to time. The version date at the top of this page reflects the date of the most recent revision. Continued use of our services after notification of material changes constitutes acceptance of the revised terms, unless you object in writing within 14 days of notification.
18. Contact
For any questions regarding this page, please contact us at hello@holagranada.com.